FAQs

1. Booking
I want to book for tomorrow, but there is no availability!
Each Licensed Transportation Provider (LTP) on the platform, sets their own 'booking delay interval', that is usually between 24-72 hours. As the LTPs reservation management software becomes better integrated with the TransferFix platform, the booking delay interval will be reduced.
When I book, is my contract with TransferFix?
No. Your contract is with the Licensed Transportation Provider (LTP), and your payment goes directly to the bank account of the LTP.
If I book with TransferFix, is my booking safe and reliable?
Yes. Only Transportation Providers that are licensed by the appropriate authority in their jurisdiction are permitted to join the platform. Also, your booking is confirmed immediately, as the Licensed Transportation Providers are obliged to apply routes into the platform that they serve, and only routes with availability will display after you make a search on transferfix.com or any affiliate website.
How do I cancel my booking?
Contact the Licensed Transportation Provider (LTP) directly. You can cancel or amend your booking with the LTP, in compliance with the LTP's terms & conditions that you agreed to, when the contract was made.
2. Carriers: VTCs & LTPs
What is a VTC? I see you using VTC everywhere and I am confused!
A VTC is a Vehicule de Transport avec Chauffeur. In France, VTCs are governed by Article L 3122-1 of the code des transports. A VTC can have no more than 9 seats. Find out about becoming a VTC.
What is an LTP? I see you using LTP everywhere and I am confused!
An LTP is a Licensed Transportation Provider. We use LTP to include both VTC and Scheduled Buses. The Scheduled Buses are not covered by Article L 3122-1. All of the Scheduled Bus services on TransferFix are licensed.
I saw a 'powered by TransferFix' booking facility on another website, but it looked very different from TransferFix. Is it safe to use?
Yes! It is safe. The TransferFix platform is accessed from many Affiliate websites, and our API allows them to choose the styling, hence the different 'look'.
I have booked and received confirmation from TransferFix, but I have heard nothing from the carrier.
That is normal. The confirmation e-mail explains that your carrier has received and accepted your booking and that they will contact you only if something changes. Some carriers do elect to contact customers. This is at their discretion. However, if the transfer is within 24 hours of being taken and you have not heard from the carrier, do make contact with them. The booking confirmation you received from TransferFix has all the details of the carrier. If you have tried to contact the carrier, but have received no response, let us know, with a reply to the confirmation e-mail we sent to you.
I want to book a seat on a scheduled bus, but there is no availability!
Scheduled Bus services are only available on the most popular routes to the large resorts. Also, these services are available only in the high season.
3. Other
Why no Trip Advisor or Trust Pilot reviews?
It is well known that third-party review systems are abused by merchants and competitors alike. TransferFix is developing a review system, where only a known passenger will be able to post a review of a Licensed Transportation Provider on the TransferFix platform.
Does TransferFix inflate the prices of the service suppliers on the platform?
No. TransferFix does not inflate the price. Also, the Licensed Transportation Providers are contractually obliged to apply the same price on the platform as the price that displays on their website.